Sky and the art of Customer Service

I'm an easy going type of guy. It generally takes a lot to get me really riled but when I am, watch out. Haggling is not something I do, as I am too shy and just want an easy life with no confrontation. But when a company takes 40 quid a month off me and then wants a further 65 for an Engineer visit then all my related buttons are pressed. Sky and their ever expanding subscription fee have just pressed all my buttons and suffered the backlash as a result. My digibox is buggered, has never really worked properly for ages (modem burnt out) which never really bothered me, but now it has gone kaput. Cue the obligatory service call to a nice lassie in Scotland who did the normal script finishing with we'll need to book an Enginner's visit and that will be 65 quid sir. Oh no it won't sez me. Sorry I can't help you sez her. Fine I'll cancel my subscription...click. Ring ring ring press all the buttons on your phone simultaneously while whistling the semi-crotchet version of Les Marsellies etc etc. I get through to some poor git in India... I want to cancel my subscription... puzzled silence, I'll just pass you over to the relevant department ( he was the relevant department)... click.. ring, some guy in Scotland comes on... what's the problem?.. I'm not paying 65 quid for you to continue taking 40 off me a month, I want to cancel... blah blah blah... I'll speak to my Manager to see if we can reduce the call out charge... zero is the number I have in mind... it won't be free sir... fine I want to cancel then... I'll just speak to my manager.... dum de dum de dum.. hello sir... yes... my manager has agreed to make it free of charge... thank you sez me, click.

It was while looking for the service number to call that I discovered on the net that Sky are about to increase the subscription price again in September. Bastards. I will wreck my current Sky box totally, get a new one free from them and then reduce my package to something a bit more sensible (no movies). I hope a lot more subscribers start biting back at this company. It must be a thankless task working in a call centre (I once read a report that described call centres as the new dark satanic mills of the 19th century) and I really don't enjoy giving people a hard time doing their job but when it's my cash (or lack there of) that is at stake, watch out.

Category:

• TV
• Sky
• Customer+Service