Bugger

It's not looking good for delivery of my new laptop. After a faint glimmer of hope my order status changed to "production" for a brief 24 hours before returning to "pre-production" (i.e. they don't have the bits to start building). As they claim to be delivering the machine by October 1st I fully expect they will change that estimated date to something later next Monday.

This seems to be the way Dell works lately. They take your order and cash, give you a delivery date and then on that date increase it by 1 week and rinse and repeat for another 2, 3, 4, 6 weeks! The net is full of such sob stories and Dell blame it on various reasons such as paint colours or a worldwide shortage of LCD panels.

Normally, I'd throw my dummy out of the pram and cancel my order but the problem is I can't find a similar deal for such a machine for anything near the price I've paid for the Dell. I'm just going to have to suck it up and live with the delay. Waiting is one thing it's the not knowing how long the wait is going to be is the real pisser. Dell need to be more honest in their dealings, they are effectively advertising and selling products that are not theirs to sell. Stop inventing unattainable delivery dates and start giving your customers cold, hard facts.

Category:

• Dell
• Laptop